Work

Investigating the Effect of Mobile Service Quality Dimensions on Customer's e-Satisfaction in Indonesia's Food and Beverage Mobile Applications

Year: 2024

Type: conference-paper

Study design: Observational Study

Source: International Conference on ICT for Smart Society (ICISS)

DOI: 10.1109/iciss62896.2024.10751588

Authors: Jonathan Timothy Christian, Kelven Jaya Kristanto, Ricky Samuel Satria, Tanty Oktavia

Institution: Binus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Binus University

Award: G6397428527

OpenAlex ID: W4404521334

FWCI: 1

Cites: 19

Cited by: 1

Related to: 10