Work

Measuring Service Quality and Loyalty of Aisnet for Student Users Using Webqual 4.0 with IPA and PLS-SEM Methods

Year: 2024

Type: conference-paper

Study design: Observational Study

Source: International Conference on ICT for Smart Society (ICISS)

DOI: 10.1109/iciss62896.2024.10751476

Authors: Eri Satria, Dewi Tresnawati, Hennie Husniah, Surya Gumilar, Sulton Aulia Najata, Cha Cha Nisya Asyah

Institutions: Institut Teknologi Garut, Universitas Langlangbuana

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W4404521616

FWCI:

Cites: 16

Cited by:

Related to: 10