Work

When customers become scapegoats: how negative gossip about organizational change can cause negative emotions and displaced aggression

Year: 2024

Type: article

Source: Personnel Review

DOI: 10.1108/pr-11-2023-0941

Authors: Wenyi Cao, Lu Chen, Rong Tang, Xinyuan Zhao, Anna S. Mattila, Jun Liu, Yan Qin

Institutions: University of Electronic Science and Technology of China, Macau University of Science and Technology, Pennsylvania State University, Wuhan University of Technology

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4404538432

FWCI: 1.015

Cites: 105

Cited by: 2

Related to: 10