Work

The Challenge of Balancing Innovation and Tradition in the Public Sector: The Role of Street-Level Bureaucrats in Digital Transformation

Year: 2024

Type: article

Abstract: This conceptual article investigates the critical role of street-level bureaucrats (SLB) as potential “eliminators” of dysfunctional policies and drivers of digital change in the public sector. Working on the front lines of government, they have a distinctive viewpoint that allows them to challenge persistent ineffective policies. The present work introduces a framework that illustrates the roles SLBs could assume within the context of the ongoing digitalization reform of German public administration. It explores the conditions under which public servants are likely to be reflexive about existing practices—including reform practices—and can promote real innovation.

Source: Administration & Society

DOI: 10.1177/00953997241296100

Author: Maximilian L. Nagel

Institution: Helmut Schmidt University

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Industry, innovation and infrastructure

Open Access status: hybrid

Estimated APC paid: $3,450