Work

Does reality congruence determine e-commerce customer’s engagement? Role of service quality, trust and commitment

Year: 2024

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-03-2024-0123

Authors: Pooja, Pranay Verma, Jasbir Singh

Institutions: Amity University, Amity University, Maharaja Surajmal Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4404603909

FWCI: 2.029

Cites: 87

Cited by: 4

Related to: 10