A Basic Methodology for the Generation of the of the Enhanced Research Results for the Stemmm (Science – Technology – Engineering –Mathematics—Management-Medical)
Year: 2024
Type: article
Abstract: This work aimed to conduct software-oriented, user-defined research with an exploratory analysis to enhance service quality in automobile service centers to the Six Sigma level. The approach involved meta-analysis, research synthesis, and the use of online tools and software. The findings generated essential principles, policies, practices, and administrative implications for service centers. In the future, this research could lead to an end-user tool for practical results and potential automation in service centers. The ultimate goal is to develop software named SOURYA for this research approach. The study compared keywords from meta-analysis and online surveys using the Servqual Questionnaire, noting conclusions based on commonalities.
Author: Rajamahanti Surya Kiran
Institution: GITAM University
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4404615972