7. Evaluation of Inpatient Obstetric Service Quality at the Department of Obstetrics and Gynecology, Phuong Dong General Hospital in 2024
Year: 2024
Type: article
Study design: Observational Study
Abstract: Objective: Describe the perceptions of inpatients about the quality of services at the Department of Obstetrics and Gynecology, Phuong Dong General Hospital in 2024. Methods: This cross-sectional descriptive study, employing both qualitative and quantitative methods, was conducted on 223 obstetric inpatients from March 2024 to September 2024. Results: 91.0% of the inpatients evaluated the service quality as satisfactory. The satisfaction rates for specific aspects were as follows: 96.0% for reliability, 96.9% for responsiveness, 99.1% for assurance, 95.5% for empathy, and 97.3% for tangibility. Conclusion: The high level of satisfaction with obstetric service quality suggests that further efforts are needed to enhance and sustain the quality of services in the future.
Source: Tạp chí Y học Cộng đồng
Authors: Truong Van Tam, Bui Thi My Luong, Kieu Thi Mai, Tran Quoc Lam
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: bronze
OpenAlex ID: W4404722691