The Effect of Service Quality on Patient Satisfaction at King Faisal Hospital in Saudi Arabia
Year: 2024
Type: article
Study design: Observational Study
Abstract: The healthcare sector offers medical services to those in need of medical attention. Clinics, hospitals, and community health services are all part of the health services sector. One healthcare facility crucial to enhancing the general state of public health is the hospital. In the healthcare sector, achieving patient satisfaction depends heavily on service quality. As a result of the growing degree of competition, hospitals are becoming more conscious of how important it is to give their patients the highest caliber of care. Aim: to investigate the impact of Service Quality (SQ) on Patient Satisfaction (PSAT). Methodology: a quantitative cross-sectional correlational study, a convenience sample of 380 in-patients receiving treatment at a governmental hospital, King Faisal Hospital in Saudi Arabia. Data was collected by using two questionnaires: Service Quality (SQ) and patient satisfaction (PSAT) with data analysis conducted using Amoss26 and SPSS26. Conclusion: The findings revealed Service Quality (SQ) positively influenced patient satisfaction. Limitation: Since there are fewer studies on Service Quality (SQ) in the healthcare sector than in manufacturing industries, this research substantially contributes to existing literature and merits additional study. Furthermore, this research offers significant perspectives for managers in the healthcare industry about strategic planning and decision-making procedures.
Source: Journal of Ecohumanism
Authors: Anood Matooq Alabbas, Faisal Essa Alzahrani, Ahmed Amer Alsulami, Mohammed Wasl Almogati, Yaseer Saeed Alhutayrashi, Abdulrahim Sharaf Althobaiti, Moshari Mansour Alotaibi, Mufreh Aali Alotaibi, Adil Saleh Alofi, Talal Meshal Alsarawani, Ahmed Nawwar Alotaibi, Maher Mohammed Allehyani, Mamdouh Mohammed Allehyani, Adil Fawzan Almatrafi, Abdullah Obaid Alotaibi, Yaseer Marzoug Almotairi, Hezam Safar Almalki, Muhanna Salem Alrefai, Yousef Saeed Aloufi, Ali Sadag Algnawi, Abdulaziz Sultan Albaqami
Institutions: Ministry of Health, King Abdulaziz Hospital
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: hybrid
OpenAlex ID: W4404754497