Year: 2024
Type: article
Study design: Observational Study
Abstract: This study investigates the methods of paying water bills and their impact on the performance of the National Water and Sewerage Corporation (NWSC) in Iganga Municipality, Uganda. Utilizing a descriptive survey method, data were collected from 361 water consumers to assess various factors influencing timely bill payments. Key findings indicate that delays in bill delivery, lack of follow-ups, and inadequate feedback mechanisms significantly hinder prompt payment. While a majority of respondents reported no challenges with payment technologies, the need for enhanced customer education was evident. The study underscores the importance of improving billing processes and customer communication to enhance revenue collection and operational efficiency. Recommendations include enhancing bill delivery mechanisms, implementing regular follow-ups, and increasing customer education on available payment options. By addressing these issues, the NWSC can improve customer satisfaction and ensure sustainable water service delivery
Authors: Asinai Lilian, Rogers Barigayomwe
Institution: Kampala International University
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4404830630