Work

A Study of the Implementation of Paylater Feature for Customer Satisfaction Using the Servqual Method in Marketplace Applications in Indonesia

Year: 2024

Type: conference-paper

Study design: Observational Study

Source: International Conference on Technology Innovation and Its Applications (ICTIIA)

DOI: 10.1109/ictiia61827.2024.10761461

Authors: Hery, Andree E. Widjaja, Calandra A. Haryani, Riswan E. Tarigan

Institution: Pelita Harapan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4404915731

FWCI:

Cites: 12

Cited by:

Related to: 10