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Excellence In E-Governance: Replicable Innovations from Quezon City

Year: 2024

Type: article

Abstract: This study explores how Quezon City’s e-governance programs—QC e-services, QCitizen ID, and QC Biz Easy—have improved public ser-vice delivery by making services more efficient, transparent, and accessible. These initiatives offer practical benefits, including easy-to-use interfaces and broad device accessibility, making them adaptable for other Local Government Units (LGUs) interested in digital transformation. The research also addresses challenges, such as limited technology access, funding constraints, and the need for strategies to manage resistance to change. Findings show that Que-zon City’s approach not only enhances local services but also sets a benchmark for other municipalities seeking to innovate and im-prove public service delivery through e-governance.

Source: International Journal of Multidisciplinary Applied Business and Education Research

DOI: 10.11594/ijmaber.05.11.16

Authors: Edgar A . Pacaño, Jr., Harold May B. Tayaoan, Kenneth Anthony Molina, Estefânia L. S. Da Costa, Norman A. Neverio, Bernandino P. Malang, Jocelyn DS. Malang

Institutions: Citigroup, World Citi Colleges-Quezon City, Bulacan State University

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Sustainable cities and communities, Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W4405004051

FWCI: 3.349

Cites:

Cited by: 2

Related to: 10