Study on the Application Effect of Walk-around Management Mode in Special Outpatient Clinics
Year: 2024
Type: article
Abstract: Objective: To explore and analyze the application effect of the walking management mode in special outpatient clinics. Methods: Data on patient satisfaction, complaint volume, consultation efficiency, and nursing service workload before and after implementing the walking management mode in the hospital’s special outpatient clinics were compared. Results: After implementing the walking management mode, patient satisfaction and consultation efficiency were significantly improved, the average number of complaints per person was reduced, and the average number of daily services was increased. The differences were statistically significant. Conclusion: The use of the walking management mode in special outpatient clinic nursing work can improve the quality and efficiency of outpatient nursing, increase patient satisfaction by increasing the number of proactive services, and is worthy of promotion and application.
Authors: Jiajia Liu, Xuemei Lu, Yanyan Shi, Yue Fu, Huajie Yang
Institutions: Capital Medical University, Beijing Jishuitan Hospital
Language: English
Subfield: Health Information Management
Field: Health Professions
Domain: Health Sciences
Open Access status: bronze
OpenAlex ID: W4405010652