Work

Drivers and outcomes of chatbot use in the business-to-business context: exploring business customers’ perspectives

Year: 2024

Type: article

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-11-2023-0694

Authors: Sara Maga, Mateja Bodlaj

Institutions: University of Ljubljana, Juraj Dobrila University of Pula

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4405088628

FWCI: 1.52

Cites: 50

Cited by: 10

Related to: 10