Examining the Awareness of Mobile Money Users on Security Risks in Tanzania to Enhance Cybersecurity Literacy: A Case Study of Airtel Money
Year: 2024
Type: article
Abstract: The proliferation of mobile money services in Tanzania has revolutionized financial inclusion, but it has also exposed users to increasing cyber threats. This study examines the level of cybersecurity awareness among mobile money users, focusing on Airtel as a case study, to identify gaps and opportunities for enhancing cybersecurity literacy. The research explores users’ exposure to formal training, the impact of Airtel’s educational materials, and users’ confidence in securing their accounts. Findings reveal a significant lack of formal training, with most users relying on Airtel’s security tips to develop cybersecurity knowledge. While these resources have improved user confidence, there is a demonstrated demand for structured workshops and comprehensive training programs. The study underscores the need for collaborative efforts between service providers, policymakers, and educational institutions to address these gaps. Enhancing cybersecurity literacy through accessible, interactive, and user-centred approaches is essential to fostering a secure mobile money ecosystem in Tanzania.
Author: Dorothy William Nyamwihula
Institution: Institute of Accountancy Arusha
Language: English
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4405192723