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A Data-Driven Approach to Understanding Online Service Access and Technological Energy Injustice Among Minority Ethnic Communities

Year: 2024

Type: conference-paper

Abstract: In the energy domain, various forms of injustice manifest, spanning distribution, production, access, environmental, economic, social, inter-generational, technological, cultural, and governance realms. This paper delves into the technological injustice regarding online service access by energy suppliers, specifically focusing on its impact on energy poverty among minority ethnic communities. The Ofgem Consumer Impacts of Market Conditions Survey Wave 3 Report highlights significant challenges within the energy market, particularly affecting minority ethnic communities. Despite initiatives to investigate legal services for minority ethnic communities, exploration of online service utilization remains inadequate, creating a significant gap in understanding. This paper proposes a comprehensive examination of online service usage and perceptions within minority ethnic communities to address this research gap.

Source: World Symposium on Software Engineering (WSSE)

DOI: 10.1145/3698062.3698094

Authors: Mennan Guder, Nazmiye Balta-Ozkan

Institution: Cranfield University

Language: English

Topic: Energy and Environment Impacts

Subfield: Pollution

Field: Environmental Science

Domain: Physical Sciences

SDGs: Reduced inequalities, Affordable and clean energy, Industry, innovation and infrastructure, Peace, justice, and strong institutions

Open Access status: hybrid

OpenAlex ID: W4405200118

FWCI:

Cites: 28

Cited by:

Related to: 10