Burnout in Telecommunications Contracting Projects: Aggravating Factors and its Association with Gender
Year: 2024
Type: article
Study design: Observational Study
Abstract: Aim This research explores burnout in the telecommunications sector, focusing on personal and organizational factors based on gender. The hypotheses relate to gender differences, work-life balance, and organizational factors. Methods Using the quantitative methodology, 100 employees were interviewed, assessing variables, such as age, gender, marital status, work-life balance, and organizational support with the Maslach Burnout Inventory [MBI]. The data analysis, conducted using Jamovi, led to the following key findings. Results No significant gender differences were observed in depersonalization, personal achievement, and emotional burnout [p = 0.498, p = 0.614, p = 0.285, respectively], rejecting the first hypothesis. The work-life imbalance was associated with higher depersonalization [p = 0.001] and emotional exhaustion [p < 0.001], partially confirming the second hypothesis. Respondents with a lack of work-life balance reported significantly greater depersonalization [average = 11.50 vs. 6.41] and emotional burnout [average = 29.60 vs. 17.24]. High workload and insufficient support were associated with increased depersonalization [p = 0.023] and emotional burnout [p = 0.002], partially confirming the third hypothesis. Participants with high workloads reported greater depersonalization [average = 8.89 vs. 4.86] and emotional exhaustion [average = 23.42 vs. 12.86]. Discussion Rapid technological changes and high demands in the telecommunications sector exacerbate stress, highlighting the need for effective workload management, organizational support, and promoting work-life balance to mitigate burnout. Conclusion Moreover, the implications of the fact that no significant gender differences are observed must be investigated in future studies.
Source: The Open Public Health Journal
Language: English
Topic: Stress and Burnout Research
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4405212132