The Effect of Upward Communication in Conflict Resolution: A Case Study of Employers and Employees in an Organization
Year: 2024
Type: article
Abstract: This study investigates the role of upward communication and information sharing between staff members and management in workplace dispute resolution. The study emphasizes how psychological safety—a place where workers may voice concerns without fear of reprisal—fosters empowerment and accountability by looking at open and transparent communication. It also looks into how leadership styles affect how well people communicate, pointing out that although authoritarian leaders may stifle openness, personable leaders may foster it. Even with drawbacks like unclear channels and fear of reprisals, upward communication can promote trust, lessen frustration, and identify issues early on. Regular feedback sessions, conflict resolution training, and anonymous reporting systems are some methods for improvement. Statistical analyses using STATA software corroborate these results, highlighting the importance of efficient communication channels in fostering a supportive, cooperative, and productive work environment.
Authors: Precious Sampa, Sazib Hossain
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4405217350