Work

Banks' e-reputation and customers' e-loyalty in the mobile-banking applications: e-trust and e-satisfaction as mediators and frequency of use as moderator

Year: 2024

Type: article

Study design: Observational Study

Source: European J of International Management

DOI: 10.1504/ejim.2025.143274

Authors: Karim Ben Yahia, Sarra Berraies

Institutions: Tunis University, University of Bahrain

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4405372532

FWCI: 0.516

Cites:

Cited by: 1

Related to: 10