Work

Identifying and Addressing Inefficiencies in Customer Complaints: A Process Mining Study with Generative AI

Year: 2024

Type: conference-paper

Source: International Conference on ICT and Knowledge Engineering

DOI: 10.1109/ictke62841.2024.10787177

Authors: Jitipon Somboonpatarakit, Norranut Saguansakdiyotin, Poohridate Arpasat, Wichian Premchaiswadi

Institution: Siam University

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4405440864

FWCI: 0.915

Cites: 2

Cited by: 1

Related to: 10