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AI Oversight and Human Mistakes: Evidence from Centre Court

Year: 2024

Type: conference-paper

Abstract: Powered by the increasing predictive capabilities of machine learning algorithms, artificial intelligence (AI) systems have acquired the ability to improve outcomes by overruling human mistakes. However, to assess the full impact of adding AI oversight, we must understand whether its presence alters human decision-making. While a large amount of research has focused on how humans respond when being assisted by AI, very little is known about how humans respond when their decisions might be overruled by AI. Because being overruled can carry psychological costs (e.g., shame and embarrassment of being overruled) and psychological benefits (e.g., relief at having their mistakes fixed), individuals might alter their decision-making under AI oversight. We provide the first field evidence that AI oversight carries psychological costs that can impact human decision-making.

Source: ACM Conference on Economics and Computation (EC)

DOI: 10.1145/3670865.3673481

Authors: David Almog, Romain Gauriot, Lionel Page, Daniel Martin

Institutions: Northwestern University, Deakin University, The University of Queensland, University of California, Santa Barbara

Language: English

Topic: Decision-Making and Behavioral Economics

Subfield: General Decision Sciences

Field: Decision Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: green

OpenAlex ID: W4405464776

FWCI: 18.76

Cites:

Cited by: 10

Related to: 10