Year: 2024
Type: article
Abstract: The quality of the work of the customs au-thority is assessed by participants in for-eign economic activity and individuals mov-ing goods across the customs border, based on: the conditions in which they ex-pect the realization of their subjective rights and the duties assigned to them, interper-sonal interaction with the official and the time they spend while waiting for the ser-vice. In order to improve the quality of services in the commercial environment, a client-oriented approach is being actively imple-mented, for which various CRM systems are used. There is an urgent need to introduce a cli-ent-centric approach in public administra-tion in order to improve the quality of ser-vices in the direct interaction of state bod-ies with subjects of entrepreneurial and other economic activity. At present, this direction is only beginning to be implemented in the public administra-tion system through the development of relevant Standards with a client-oriented approach, techniques. The article analyzes the problems affecting the development of a client-centric ap-proach and the quality of services provided by customs authorities, presents proposals for the development of customs authorities in this direction.
Source: ECONOMIC VECTOR
Author: O.V. Snapkova
Institution: Herzen University
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4405523945