Year: 2024
Type: article
Abstract: This comprehensive article examines the transformative impact of AI-powered financial chatbots in the insurance industry, focusing on the evolution from traditional manual processes to automated solutions. The article investigates technical architecture, role-specific functionality, security frameworks, and performance analytics across major insurance organizations worldwide. Through extensive research and analysis, this article demonstrates how intelligent automation addresses traditional inefficiencies in insurance operations while enhancing data accuracy, improving security protocols, and delivering substantial operational benefits. The findings reveal that insurance companies implementing these advanced systems experience significant improvements in underwriting efficiency, agent productivity, security compliance, and overall operational effectiveness while maintaining robust data protection standards and regulatory compliance.
Author: Chetan Prakash Ratnawat
Institution: Jiwaji University
Language: English
Subfield: Industrial and Manufacturing Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4405569092