Work

Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation

Year: 2024

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-03-2024-0106

Authors: Tata Sai Vijay, Sanjeev Prashar, Shiwangi Singh

Institutions: Indian Institute of Management Ranchi, Indian Institute of Management Raipur

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4405571337

FWCI: 2.537

Cites: 55

Cited by: 5

Related to: 10