Work

Design Principles for Sustainable Field Service Management

Year: 2024

Type: conference-paper

Abstract: For years, efficiency and customer satisfaction have been the two main priorities for field service management. However, the paradigm shift in sustainability raises new challenges for this critical area of the economy. This paper presents an architecture, prototype, and design principles for sustainable field service management solutions. The results emerge from a design science research project with a use case of port field service. Our contribution details how the three pillars of sustainability, namely, social, environmental, and economic, can be integrated into field service operations, green logistics, and customer-related information. For practitioners, this work proposes an instantiation of sustainable field service management that may inspire the sector to develop new decision-support systems suitable to minimize their impacts.

DOI: 10.1109/cbi62504.2024.00036

Authors: Adriana Bernardo, Joana Antunes, João Barata

Institution: University of Coimbra

Language: English

Topic: Sustainable Supply Chain Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Responsible consumption and production

Open Access status: green

Funder: Foundation for Science and Technology

OpenAlex ID: W4405601784

FWCI: 3.83

Cites: 30

Cited by: 2

Related to: 10