Work

Analyzing Customer Satisfaction Using Chatbots in the Indonesian Banking Sector

Year: 2024

Type: conference-paper

Study design: Observational Study

Source: International Seminar on Application for Technology of Information and Communication (iSemantic)

DOI: 10.1109/isemantic63362.2024.10762320

Authors: Michael Kenneth Nathanael, Hagi Gunawan, Marisa Karsen

Institution: Binus University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4405634351

FWCI: 1.585

Cites:

Cited by: 5

Related to: 10