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Case Study on Public Service Responsibility Implementation in Surabaya via the Broadband Learning Centre Programme

Year: 2024

Type: article

Abstract: This study explores the Broadband Learning Centre (BLC) Programme in Surabaya, Indonesia, a municipal initiative to promote digital inclusion and technology access. Through a case study approach, it examines BLC’s strategies to bridge the digital divide, enhance digital literacy, and serve underserved groups, aligning with public service objectives. The research assesses BLC’s effectiveness, explores the challenges in managing and sustaining such initiatives, and addresses a gap in literature on targeted digital inclusion efforts in urban governance. The findings aim to provide insights into the operational model, challenges, and social impact of the BLC Programme, offering implications for similar initiatives seeking to integrate public service responsibilities and advance digital equity in other urban settings.

Source: International Journal of Business Law and Education

DOI: 10.56442/ijble.v5i2.932

Authors: Akhmad Riduan, Tito Rachmanto, Garry Brumadyadisty, Siska Armawati Sufa, M. Arfani

Institutions: Sekolah Tinggi Ilmu Administrasi Bina Banua Banjarmasin, Universitas Islam Syekh Yusuf, Universitas Dr. Soetomo

Language: English

Topic: Public Administration in Developing Nations

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Peace, justice, and strong institutions, Sustainable cities and communities, Reduced inequalities

Open Access status: hybrid

OpenAlex ID: W4405678579

FWCI: 3.282

Cites: 21

Cited by: 2

Related to: 10