Application of pharmacy management systems and digital marketing: Impact on highly efficiency and increased turnover
Year: 2024
Type: article
Study design: Systematic Review
Abstract: The pharmaceutical industry, particularly pharmacies, is undergoing a significant transformation driven by the rapid advancement of technology and digital marketing. This review explores how implementing technology, such as pharmacy management systems (PMS), mobile applications, and point-of-sale (POS) systems, enhances operational efficiency by improving stock management, reducing errors, and speeding up transactions. Additionally, digital marketing strategies, including social media, search engine optimization (SEO), and email marketing, help increase pharmacy visibility, build customer engagement, and drive sales growth. A systematic review of literature from reputable sources over the past decade was conducted to identify the impact of these technologies on pharmacy operations and turnover. The findings indicate that technology adoption improves operational performance and customer satisfaction, while digital marketing expands market reach and strengthens customer loyalty. However, small pharmacies face high implementation costs and a lack of technological expertise. Despite these challenges, the potential for growth remains substantial. Pharmacies can leverage these tools to increase efficiency, customer retention, and revenue. In conclusion, adopting technology and digital marketing is essential for pharmacies to stay competitive in an increasingly digital world, provided they address the challenges in implementation.
Authors: Nasri Nasri, Sentosa, R. Arvin I. Miracelova, Alamsyah, Sukirman Lie
Institution: Universitas Methodist Indonesia
Language: English
Subfield: Management of Technology and Innovation
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4405694646