Work

Urban Issue Reporting Applications Towards Government 2.0

Year: 2024

Type: conference-paper

Abstract: This study examines the role of civic technology within the Government 2.0 framework in addressing urban challenges, focusing on N a Minha Rua LX, a citizen reporting application in Lisbon. Using a mixed-methods approach combining qualitative comparative analysis with case studies, the research evaluates Na Minha Rua LX alongside SeeClickFix, My City Report, and FixMyStreet. Data from official websites, academic literature, and user feedback were analysed through systematic coding and thematic analysis. Findings indicate that while Na Minha Rua LX effectively facilitates issue reporting and tracking, it lacks advanced features present in other applications. The study explores how integrating CitymisVis, a data visualization tool, could enhance Na Minha Rua LX's functionality. The research concludes that realizing the full potential of such platforms in urban governance requires ongoing evaluation, development, and integration into broader urban management strategies.

Source: International Symposium on Multidisciplinary Studies and Innovative Technologies (ISMSIT)

DOI: 10.1109/ismsit63511.2024.10757230

Authors: João Soares, Carlos Coutinho

Institutions: Iscte – Instituto Universitário de Lisboa, Centro de Investigação em Ciências da Informação Tecnologias e Arquitetura

Language: English

Topic: Smart Cities and Technologies

Subfield: Media Technology

Field: Engineering

Domain: Physical Sciences

SDGs: Sustainable cities and communities, Peace, justice, and strong institutions, Industry, innovation and infrastructure

Open Access status: green

OpenAlex ID: W4405741295

FWCI: 2.223

Cites:

Cited by: 3

Related to: 10