Year: 2024
Type: article
Abstract: As e-commerce continues to expand globally, businesses are constantly seeking ways to streamline and automate payment processes to enhance customer experience and operational efficiency. One such method, particularly prevalent in Japan, is the konbini (convenience store) payment method where customers can make online purchases and pay for them at physical convenience stores. This paper explores how streamlining and automating the Konbini payment method can enhance customer experience by improving convenience, reducing errors, and increasing operational efficiency. The paper also explores the benefits, challenges, and steps involved in integrating Konbini payments into an existing business’s payment infrastructure such as Adyen, a global payment processing platform known for its robust, scalable, and flexible solutions. Keywords: Konbini Payments, Automation, Adyen, Customer Experience, Payment Processing, E-commerce.
DOI: 10.55041/ijsrem11110
Author: Prabhavathi Matta
Language: English
Subfield: Business and International Management
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4405763184