Analysis of User Satisfaction of SAINS Pahlawan Tuanku Tambusai University Using the EUCS Method
Year: 2024
Type: article
Study design: Observational Study
Abstract: - Smart Academic Integrated System (SAINS) is an information system used to improve the quality and facilitate students, lecturers and staff in carrying out lecture activities at Universitas Pahlawan Tuanku Tambusai. Nevertheless, certain challenges persist, as revealed through interviews and observations with the Head of Student Affairs and Active Students. These include insufficient details regarding the KRS filling schedule and lecture information (content), an unappealing SAINS appearance (format), an inaccessible forgotten password menu (case of use), and a lengthy login process (timeliness). In order to gauge how happy SCIENCE users are with the system, this study used the End User Computing Satisfaction (EUCS) approach and polled 97 people. The results showed that three variables had a positive effect, namely accuracy, format and ease of use, and two variables had a negative effect, namely content and timeliness. The variables that have a positive influence have T-statistic values of 2.804, 2.414, and 3.528, while the variables that have a negative influence have T-Statistic values of 0.576, and 0.326. Research recommendations can add information about the KRS filling schedule and lectures on the SAINS system homepage, as well as increase the speed of access to the SAINS system by users.
DOI: 10.35314/n7ene473
Institution: Universitas Islam Negeri Sultan Syarif Kasim Riau
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W4405792079