The Role of AI Chatbots on E-Commerce Platforms: Understanding its Influence on Customer Trust and Dependability
Year: 2024
Type: conference-paper
Study design: Observational Study
Authors: Yabes Christopher, Arta Moro Sundjaja, Mulvono
Institution: Binus University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4405845659