Work

Improving the Inclusive Information Space: Introducing Chatbots into the Work of Academic Libraries

Year: 2024

Type: conference-paper

Abstract: Objective. The purpose of the publication is to study the possibilities of using chatbots as one of the tools for developing an inclusive environment in an academic library. Methods. The study analyzed international experience and software for creating AI-based chatbots. Results. An academic library can use open-source software to create chatbots, but this method will require significant resources. An alternative is commercial services, which are quite easy to use but require monthly funding. Conclusions. Chatbot is a very promising direction for building an inclusive direction, and each library can choose how to create and use it according to its needs.

Source: UNIVERSITY LIBRARY AT A NEW STAGE OF SOCIAL COMMUNICATIONS DEVELOPMENT CONFERENCE PROCEEDINGS

DOI: 10.15802/unilib/2024_317408

Authors: O. A. SHEVCHUK, A. A. SALTYKOVA

Institution: National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”

Language: English

Topic: Web and Library Services

Subfield: Information Systems

Field: Computer Science

Domain: Physical Sciences

SDG: Reduced inequalities

Open Access status: gold

Estimated APC paid: $130