Work

The impact of agile methodologies on IT service management: A study of ITIL framework implementation in banking

Year: 2024

Type: article

Abstract: This paper explores the impact of integrating Agile methodologies with the ITIL framework in IT Service Management (ITSM) within the banking sector. As banks face increasing pressure to innovate and respond swiftly to changing market conditions and regulatory requirements, Agile's flexibility and ITIL's structured approach offer a promising solution. The paper examines how Agile influences ITIL processes, leading to faster service delivery, improved collaboration, and enhanced customer satisfaction. The challenges of cultural resistance and balancing structure with flexibility are also discussed. The implications for ITSM in banking, including the potential for more dynamic and strategic service management, are also considered. The paper concludes with recommendations for future research on the long-term impact and best practices for Agile-ITIL integration in banking IT services. Keywords: Agile Methodologies, ITIL Framework, IT Service Management (ITSM), Banking Sector, Agile-ITIL Integration.

Source: Engineering Science & Technology Journal

DOI: 10.51594/estj.v5i12.1786

Authors: Chinekwu Somtochukwu Odionu, Peter Adeyemo Adepoju, Ugochukwu Francis Ikwuanusi, Chima Azubuike, Aumbur Kwaghter Sule

Institution: East Texas A&M University

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W4405871479

FWCI: 0.477

Cites: 29

Cited by: 1

Related to: 10