Work

Service failure type, response strategy and observers’ perceived helpfulness: evidence from TripAdvisor

Year: 2024

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-03-2024-0428

Authors: Mingli Zhang, Shensheng Cai, Tong Qiao

Institution: Beihang University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4405904580

FWCI: 6.088

Cites: 56

Cited by: 12

Related to: 10