Year: 2024
Type: article
Abstract: This paper focuses on studying the change technologies bring to increase operational performance across the various sectors of industries. The study adopts both quantitative and qualitative research methods. Information was collected by combining case studies, questionnaires, and interviews with specialists in the field, all of which allowed for a grounded investigation into the direct impact of technology on efficiency gains. The work explores future technologies, including AI, automation, and data analysis, by sharing data on the impact of these on cost, work output, and efficiency. The findings revealed that organizations implementing AI-based solutions in the SCM witnessed a significant decrease of 20% in operation cost and an enhancement in operation efficiency and decision-making. All these challenges are central to effectively introducing more technology in our organizations. Finally, the research reveals that, though technology has a significant impact on the delivery of effective services, one has to balance the availability of technology and investing in employee training programs that would need the technology in the long run. This balance is important to sustain competitive advantage and progressive enhancement of operational results.
Author: Mohammad Prince
Institution: Trine University
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4405949547