Year: 2024
Type: article
Abstract: This comprehensive article examines the transformative impact of artificial intelligence (AI) on modern customer service operations across various industries.The article investigates leading implementations including Bank of America's Erica, Sephora's Virtual Artist, and Google's "Hold for Me" feature to demonstrate how AI technologies are revolutionizing customer interactions.Through detailed analysis of technical requirements, performance metrics, and future implications, the research highlights the significant advancements in natural language processing, automated response systems, and personalization capabilities.The investigation reveals how AIpowered solutions are enhancing operational efficiency, improving customer Ankur Aggarwal
Author: Ankur Aggarwal
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4405959999