Year: 2024
Type: article
Study design: Observational Study
Abstract: This study examines the relationship between emotional labor demands and burnout among 317 female managers in Ankara's travel agencies. The study also investigates the moderating role of self-efficacy on this relationship. Results indicate a positive relationship between emotional labor demands and burnout. Moreover, self-efficacy is found to moderate this relationship, suggesting that higher levels of self-efficacy can buffer the negative impact of emotional labor demands on burnout. These findings highlight the importance of managing emotional labor demands and enhancing self-efficacy to mitigate burnout among female managers in the tourism sector.
Source: DergiPark (Istanbul University)
Author: Gülbahar, Yasemin
Institution: Aile ve Sosyal Hizmetler Bakanlığı
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W4405960602