Strategic Integration and Solution Architecting for Advanced Telecoms Cloud Communication Systems
Year: 2024
Type: article
Abstract: The telecommunications landscape is experiencing a transformative shift as organizations integrate AI/ML solutions and cloud architectures to enhance their service capabilities. Through the implementation of Google Cloud Contact Center AI and strategic frameworks, telecommunications providers are achieving substantial improvements in customer experience and operational efficiency. Integrating DevSecOps practices and cross-functional team structures enables organizations to maintain robust security while accelerating innovation. Organizations are revolutionizing customer service delivery and technical appointment management by leveraging advanced scheduling systems, predictive analytics, and real-time monitoring capabilities. Adopting agile methodologies and architectural design patterns facilitates seamless platform integration, ensuring consistent service quality and enhanced customer satisfaction.
Author: Sridevi Palepu -
Language: English
Subfield: Management of Technology and Innovation
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4405979851