Economic Status and Public Response: A Comprehensive Analysis of Satisfaction and Trust in Government
Year: 2024
Type: article
Study design: Observational Study
Abstract: This study investigates the impact of public service quality on civilian satisfaction and public trust in local governments in Indonesia, with a focus on Bangka Belitung. The research introduces a novel approach by analyzing the mediating role of socioeconomic factors in shaping public perceptions, such as Income, Education, and Age. This research uses a quantitative methodology. We analyzed data from 113 respondents through Partial Least Squares (PLS). The results reveal that interaction quality significantly enhances public trust, while demographic factors display varying levels of influence. The findings suggest that improving public trust requires targeted interventions addressing service quality and socioeconomic disparities. This research contributes to the literature by offering a comprehensive model for assessing the dynamics between service quality and public trust in a developing country, providing policymakers with insights to enhance government performance and citizen engagement.
Authors: Universitas Bangka Belitung, Indonesia, Muhammad Faisal Akbar, Suhaidar Suhaidar, Universitas Bangka Belitung, Indonesia, Vebtasvili Vebtasvili, Universitas Bangka Belitung, Indonesia, Septian Azmiadi, Universitas Bangka Belitung, Indonesia
Institution: University of Bangka Belitung
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
Funder: Universitas Bangka Belitung
OpenAlex ID: W4405982431