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A Study on the Differences in Customer Experience between Human Employees and Self-Service Technologies at Service Encounter

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Industrial Convergence

DOI: 10.22678/jic.2024.22.12.057

Authors: 전남대학교 경영대학 경영학부 교수, Sang Hee Kim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4406132265

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