Work

Do Outstanding Employees Have More Responsibility in the Hotel? A Case Study in Moderation Effect Model at XYZ Hotel

Year: 2024

Type: article

Abstract: This study aims to analyze the relationship between educational background, work experience, and employee performance in the Room Division Department, consisting of 55 employees, 30 of whom are categorized as outstanding employees. The research examines the role of education and experience in exceptional performance and identifies key indicators of high-performing employees, such as high dedication, strong problem-solving abilities, initiative, and teamwork. The results show that employees with higher education and experience tend to exhibit outstanding performance, supporting human capital and job performance theories. This study contributes new insights into the diversity of backgrounds and optimal performance in the hospitality industry.

Source: Jurnal Multidisiplin West Science

DOI: 10.58812/jmws.v3i12.1839

Authors: I Made Sucipta Adnyana, Ni Desak Made Santi Diwyarthi, Nyoman Gede Mas Wiartha, Nyoman Reni Ariasri, I Wayan Jata

Institution: Politeknik Pariwisata Bali

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4406300931

FWCI:

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