Work

Sending out an SOS: Signals from Conflict‐Affected Audiences in the Digital Communication Landscape

Year: 2023

Type: conference-paper

Abstract: Crisis events can profoundly alter a person's relationship with technology that require product solutions to meet user challenges during these periods of upheaval. We used digital ethnography in two recent events, the internet shutdown and blocking of WhatsApp during the protests in Iran (2022) and the Kahramanmaras earthquake in Turkey (2023) to examine real‐time community organization behaviors in technologically mediated settings in the context of conflict and disruption. In the case of the internet shutdown in Iran, we documented workarounds when access is blocked and when our app does not do the things people need it to do. In the case of the earthquake in Turkey, we learned how people share photos/videos and status updates for information sharing and raising awareness.

Source: Ethnographic Praxis in Industry Conference Proceedings

DOI: 10.1111/epic.12163

Authors: CAPRI BURRELL, SARA PARVANEZADEH ESFAHANI

Language: English

Topic: Public Relations and Crisis Communication

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: hybrid

OpenAlex ID: W4406322661

FWCI:

Cites: 9

Cited by:

Related to: 10