The Impact of Digital Financial Application Quality on Entrepreneurial Business Performance
Year: 2024
Type: article
Abstract: This article provides a discussion on some issues associated with quality of digital finance used by entrepreneur -an area which has not been critically addressed in the literature.Digital finance has several benefits to customers and entrepreneurs, a number of issues still persist which if addressed can make digital finance work better and quality for entrepreneurs.The digital finance issues discussed in this article are relevant for the on-going debate directed at entrepreneur in developing business performance using digital finance.By that, providing service quality is the main thing to the service industry especially for the entrepreneurs.Customer satisfaction has become a major consideration for business operations among successful entrepreneurs by ensuring the quality of service received by customers.The research methodology used secondary data from researches published in journals.The main findings revealed that service quality of digital finance application influence entrepreneur's business performance through customer satisfaction.
Institution: Universiti Islam Antarabangsa Tuanku Syed Sirajuddin
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4406701771