Quality of Public Communication, as a Determinant of Romanian Citizens’ Trust in Public Institutions
Year: 2024
Type: article
Abstract: While the phrase 'public service' commonly refers to public bodies based on legal principles, it can also be understood as the services rendered to the public.Therefore, fostering the relationship of trust between services and citizens -as the users of these public servicesinvolves thinking very finely about attracting audiences and the interactions between users and politicians through public communication, regardless of the channel used.The low use of open data and information in public action translates into a poor level of trust towards public institutions in Romania, with no clear vision to urgently improve the situation.In order to change the architecture of the data of public interest, the central institutions must act towards the citizen' environment choice and therefore, will improve the public trust in institutions.
Authors: Manole Andrei Marcel, Sima Alexandra, Mieila Cristian, Hojda Mihaela Hortensia
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $32
OpenAlex ID: W4406712175