Work

A Study on the Competitive Factors in the Courier Industry and Their Impact on Customer Satisfaction and Loyalty : Focusing on SF Express in China

Year: 2024

Type: article

Study design: Observational Study

DOI: 10.17825/klr.2024.34.6.55

Authors: Zhe-Hao Yuan, Byong-Kook Yoo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4406743917

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Related to: 10