Work

Adherence of the Management of Change Standard - Iso/ts 10020: 2022 – to Quality Management System of Testing Laboratories

Year: 2024

Type: conference-paper

Abstract: In recent years, there has been a growing concern about the effectiveness of changes driven by technological innovation and sustainability. The first edition of ISO/TS 10022: Quality management systems – Organizational change management – Processes describes processes for organizational change management (OCM). The aim of this study was to evaluate the ISO/TS 10020: 2022 standard suitability for testing laboratories certified according to ISO 17025. The standard was evaluated in the process of implementing a computerized quality management system for technological platforms at a research institution. The conclusion is that in addition to the ISO/TS 10020:2022 standard, more tools are needed to establish a culture of change in organizations.

DOI: 10.5151/siintec2024-390457

Authors: FABIOLA LOPES CAETANO MACHADO, Mariana Pereira Brandão Diniz, Camila de Sousa Pereira Guizzo, Xisto Lucas Travassos Junior

Language: English

Topic: Quality and Management Systems

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

OpenAlex ID: W4406753486

FWCI:

Cites: 4

Cited by:

Related to: 10