Year: 2024
Type: article
Abstract: Since the emergence of Software as a Service (SaaS) and cloud computing, the subscription business model has experienced a major shift. This paper accelerates the evolution of subscriptions, examining Business-to-Consumer (B2C) and Business-to-Business (B2B) subscriptions, and explains how the structure of Generative AI (GenAI) product subscriptions is affecting and changing the subscription landscape. It also recommends ways companies can improve customer lifetime value.
Author: Bihag Karnani
Institution: Google (United States)
Language: English
Subfield: Management of Technology and Innovation
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4406993536
