Work

Determining Factors Affecting Customer Loyalty and Satisfaction in Online Food Delivery Service during the COVID - 19 Pandemic: A UTAUT2 Approach

Year: 2024

Type: conference-paper

Study design: Observational Study

DOI: 10.1109/ieem62345.2024.10857260

Authors: Krisna Chandra Susanto, Yogi Tri Prasetyo, Maela Madel L. Cahigas, Reny Nadlifatin, Satria Fadil Persada, Irene Dyah Ayuwati

Institutions: Yuan Ze University, Mapúa University, Institut Teknologi Sepuluh Nopember, Binus University, University of Surabaya

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4407129814

FWCI: 2.348

Cites: 16

Cited by: 2

Related to: 10