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Sosioalisasi Pelayanan Prima Kepada Laundry Cahaya Terang

Year: 2024

Type: article

Abstract: This study explores the implementation of strategies for providing excellent customer service at "Cahaya Terang" laundry. Through literature review, case studies, and interviews with business owners and managers, the research identifies key practices for enhancing customer experience in laundry services. Results highlight the significance of employee training, efficient workflow management, quality control measures, and customer feedback mechanisms. The study underscores the importance of integrating these elements to cultivate a culture of customer-centricity and ensure sustained business success. Practical implications and recommendations for stakeholders, including business owners, employees, and customers, are also discussed.

Source: Jurnal Dehasen Mengabdi

DOI: 10.37676/jdm.v3i2.6397

Authors: Nirmalawati Nirmalawati, Eska Prima Monique Ds, M Rahman Febriansa, Yudi Yudi, Suswati Nasution

Institution: Universitas Dehasen Bengkulu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4407138274

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