Work

The Role of Chatbots and Virtual Assistants in Enhancing Customer Service and Engagement: A Stacked BiLSTM and A-GRU Technique

Year: 2024

Type: conference-paper

Source: International Conference on Integrated Intelligence and Communication Systems (ICIICS)

DOI: 10.1109/iciics63763.2024.10859719

Authors: Keerthan Raj, K. Priya, K Senthilkumar, Sundarapandiyan Natarajan, R. Arun, Kiran Kumar Thoti

Institutions: University of Mysore, Adithya Institute of Technology, St. Joseph’s College of Engineering, M S Ramaiah Institute of Management

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4407169232

FWCI: 0.589

Cites: 22

Cited by: 2

Related to: 10